A decision needs approval.
A request goes beyond the authority you have given the system. The person responsible reviews it and decides whether it can proceed.
Human judgment,right where work needs it.
Praxis brings the right people and context together
for decisions, approvals, and specialist support.
Keep work moving.
Know when to step in.
You define what AI can handle and which decisions need a person. When work reaches those limits, the affected step pauses for review.
Information needs clarifying.
Instructions are unclear or important details are missing. Someone with the right knowledge helps establish what is needed before the task continues.
A problem needs specialist help.
A tool, connection, or part of the process needs attention. The issue goes to someone with the skills to investigate and resolve it.
A requirement needs attention.
A check identifies something that must be addressed. Your team can see what remains open and what needs to happen before that step can move forward.
Get help without
starting over.
The person reviewing a request receives its background alongside it. Your team can focus on the decision instead of piecing the story together across messages, meetings, and documents.
- What needs to happen
- The business goal, the current issue, and the decision or help being requested.
- What has happened so far
- The relevant records, previous decisions, and work already attempted.
- What rules apply
- The requirements, permissions, and approvals that guide the next step.
- What still needs attention
- The open questions, missing information, and checks that still need to be completed.
A clear path
to the next step.
Each request moves through a defined process, with a person responsible for the decision and a record of the outcome.
Identify what needs attention.
Make the issue clear, along with the result your team needs and the reason a person is being involved.
Bring the information together.
Gather the relevant work, rules, and previous attempts so the reviewer can pick up from the current state.
Involve the right person.
Direct the request to someone with the relevant expertise. Keep the person authorized to approve the decision involved.
Resolve the issue and record the decision.
The reviewer clarifies the requirement, completes the agreed work, or makes the decision within their authority.
Check before continuing.
Confirm the required checks and approvals are complete. If something is still open, record it with the next action and owner.
The right help.
Clear responsibility.
Some work needs specialist knowledge. Some decisions need your sign-off. We define both roles so everyone knows what they can do and who has the final say.
Help from someone who understands the problem.
Engineers, operators, and domain specialists help investigate issues, review requirements, or make agreed changes. Their work stays within the scope and access you have approved.
Your team keeps control of the decision.
You name who can approve a change and which decisions stay with your business. Specialist recommendations return to that approval path, with the reasoning available to the person signing off.
Know what was decided.
Know what happens next.
The outcome returns to the work with enough detail for your team to act on it and understand it later.
The decision and the reason.
What was agreed, why it was chosen, and who made or approved the decision.
The work completed.
What was changed or resolved, with the relevant records kept alongside the work.
The checks and open items.
What has been checked, what remains unresolved, and any conditions that still apply.
The owner and next action.
Who is responsible now, what they need to do, and whether the affected work is ready to continue.
Built around the way
your business works.
We work with your team to agree on the process, responsibilities, and practical requirements before work begins.
Your tools and processes.
Start with the systems you use and how work moves between them. Identify the connections, changes, and access the work needs.
Your people and approvals.
Agree who can review, who can approve, and when help is available. Keep responsibility clear across your team and specialists.
Your language and market.
Adapt communication and working practices to your team's language, customer expectations, and local ways of doing business.
Your data and requirements.
Define what information can be shared, which policies and regulatory requirements apply, and who needs to review the work.