ArchitectureHuman Escalation
When judgment is needed, keep the work moving.
Send a blocker to someone with the relevant experience, together with the current state, evidence, and work already attempted. An engineer, designer, or operator can review, implement, or decide. Bring the resolution and reasoning back into the workflow, with local business context kept intact.
- Context travels with the blocker
- Expertise matched to the decision
- Resolution returns to the work
An exception the policy does not settle
Keep the people, records, and requirements connected as the work moves from one step to the next.
- 01
Package the blocker and its context
- 02
Route it to a qualified person
- 03
Return the decision and reasoning
Shared operating context
PeopleRecordsRequirementsDecisions